I, like most eMusic "subscribers", anxiously await the date our monthly download credits refresh so we can scoop up the tracks and albums that we've bookmarked over the previous month. I actually never knew my exact date of refresh, although I knew it was sometime around the 2nd week of the month. Well, after I realized (or were told by a few people) that I had sort of slept on the Spoon and Of Montreal albums last year (made *lots* of people's top 10 lists, but for some reason I never got around to listening to them) - I decided I would scoop them both up on eMusic.
So, on January 9th I checked my refresh date and luckily it said my monthly refresh was scheduled to happen on on January 10th. Nice, so I went to bed with the intention that I'd grab them first thing in the morning. But, to my dismay, when I woke up it still said I had 0 credits. I checked back a couple hours later... 0 credits. Another couple of hours later.... 0 credits. Rechecked my refresh date... yep, it was the right day... Jan. 10. There should have been 30 credits in my account, but still 0.
By this time I was really annoyed. I contacted eMusic's customer service to be told that my credits would refresh "at some point throughout the day". Would it kill you to give me the benefit of a a half a day to give me a better experience? Hell, I'd even prefer to give up 12 hours and you can round up.... tell me my account refreshes on the 11th (instead of the 10th) and I would have been a much happier customer. Whatever happened to underpromise and overdeliver?
And while you are at it... can you add a "remember me" checkbox on the login so I don't have to re-enter my credentials every time I want to browse the catalog?
Or perhaps you are just getting back at me for my mention of you in my 2008 predictions?